looks like platform is throwing an exception on some systems so catch it

addon.xml

@@ -1,7 +1,7 @@
 <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
 <addon  id="plugin.video.emby"
         name="Emby" 
-        version="2.3.10"
+        version="2.3.11"
         provider-name="Emby.media">
   <requires>
     <import addon="xbmc.python" version="2.19.0"/>

resources/lib/service_entry.py

@@ -165,8 +165,11 @@ class Service(object):
         
         ga = GoogleAnalytics()
         ga.sendEventData("Application", "Startup", serverId)
+        try:
             ga.sendEventData("Version", "OS", platform.platform())
             ga.sendEventData("Version", "Python", platform.python_version())
+        except Exception:
+            pass
 
         # Start up events
         self.warn_auth = True